Return and Refund Policy

This document outlines the framework for product returns, order reversals, and exchanges when you acquire an automated relaxation system from our platform. Our objective is to establish an uncommonly straightforward post-purchase relationship. We prioritize complete transparency, eliminating initial digital transactions to foster absolute confidence in our process.

Our Core Framework: Doorstep Corroboration

To minimize friction and build absolute trust within the Singapore community, we completely bypass digital checkout barriers. The only payment method supported on our platform is Cash on Delivery (COD). You only complete your transaction when the vehicle arrives and the physical item is securely placed at your doorstep. This structure ensures you see exactly what you are receiving before any currency changes hands.

The Thirty-Day Corroboration Period

We understand that integrating a substantial robotic relaxation asset into your living space requires practical evaluation. Therefore, we provide a solid 30-day window from the precise date of delivery to flag issues.

If your delivered model presents clear structural damage from transport or if an incorrect model configuration arrives at your residence, you possess the full right to initiate a reversal process. Because we do not handle digital transactional funds initially, our physical checking process protects you completely.

Zero Cost Reversal

We do not believe in penalizing individuals when an order does not match expectations due to errors or delivery accidents.

• No Restocking Fees: We never deduct administrative percentages from your original transaction value.
• Zero Return Fees: The logistics required to reverse the order are entirely on us.

The entire physical reclamation process is completely free for our clients.

Logistical Retrieval at Your Convenience

Initiating a reversal does not require you to haul heavy equipment to a local shipping hub. Once our support desk approves your request via contact@sofforitexil.com, we coordinate a smooth vehicle pickup directly from your Singapore address. Our logistics team aligns the retrieval schedule entirely with your personal availability, ensuring the package leaves your premises without disrupting your calendar.

Inspection Timelines and Integrity Corroboration

When the returned unit arrives back at our central storage facility, our procedural team conducts an immediate evaluation. We dedicate exactly 1 working day to inspect the returned system, verifying the reported damage or the logistical fulfillment error. As this inspection occurs, any personal data associated with your delivery slip or logistics communication remains strictly protected under the provisions of the Personal Data Protection Act (PDPA) of Singapore.

Resolution Pathways: Exchanges and Reimbursements

Once the team accepts the structural discrepancy or the wrong shipment, you can select one of two resolution paths:

1. Direct Model Exchange

If you prefer to receive the exact automated system you originally intended to own, we will deploy a replacement unit. This option depends entirely on our current warehouse inventory levels within Singapore. If the specific model configuration is physically in stock, we fast-track the deployment to your residence immediately at no extra cost.

2. Complete Account Refund

If an exchange is unavailable or if you choose to terminate the transaction completely, we initiate a total refund. Because your initial payment occurred via cash at your doorstep, returning those funds requires a secure digital pathway.

We process all refunds exclusively through bank transfers. To complete this, our team will send a formal electronic request from contact@sofforitexil.com to obtain your accurate banking details.

Reimbursement Processing and Bank Timelines

When we request your banking credentials via electronic mail, we urge you to double-check every digit to avoid logistical routing delays. The handling of these banking data points complies fully with the strict security and consent rules enforced by the PDPA.

Once you supply your substantiated bank information, we authorize the transfer from our corporate account within 1 business day. However, standard interbank networks govern the final routing speed. The transferred amount typically requires between 9 to 10 business days to reflect inside your personal account balance, depending entirely on the internal processing protocols of your Singapore banking institution.